“Dear Dr. Kerrian and Dr. Medina,
You have a new patient for life! When my regular dentist couldn’t see me until Monday morning and I had that important business meeting on Saturday I was beside myself. On a Friday evening my chances were slim that anyone else would see me as an emergency. However, your answering service called and left a message for both of you and to my surprise you both called back within an hour.
I had left ten other messages with different offices in the area and no one returned my call. Dr. Kerrian stabilized my problem and helped me get through the weekend and Dr. Medina finished the work on Monday morning. Your staff was particularly helpful in negotiating through the problems that exist with dental insurance. So it wasn’t painful in the chair or at the front desk.”
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